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Frequently asked questions

Here are some common questions about tickets and expected resolution times.

A ticket typically flows through the following states. 

  1. New
  2. Backlog or New Development
  3. In-Progress
  4. Internal QA
  5. Customer QA
  6. Closed

Given the priority of the ticket, bandwidth of the team etc. an estimated completion date is assigned. This should help with setting expectations.

Our normal customer support hours are from 7AM CST to 3PM CST.

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Setup / Build - New store, update to existing store etc.

Bug - System is not behaving as intended.

New Development - Feature / Capability Request.

Training - Need 1:1 time with a Product Specialist.

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